About Us
Hidden Hearing is a small, friendly, independent, boutique hearing healthcare business focussed on achieving optimum communication outcomes that are uniquely personalised to address the specific needs of each of our clients.
We understand that entrusting your hearing health needs to a professional is a big step, requiring confidence in both the practitioner and the business.
A hearing instrument will be of little use to you unless it is programmed to match your unique hearing needs. An expensive hearing aid poorly programmed will provide limited benefit. Finding an experienced professional is essential for good results.
All our clinicians are highly experienced, professionally qualified and active members of a hearing healthcare professional body such as Australian Audiology (AA), Australian College of Audiology (ACAud) or Hearing Aid Audiologits Society of Australia (HAASA).
All our clinicians have Medicare provider numbers and are accredited under the federal Hearing Services Program to provide hearing services to pensioners and veterans.
As an independent business we source the best hearing instruments from the world’s leading manufacturers. We source and promote products that:
Provide maximum benefit in demanding noisy environments
- Are user friendly and easy to handle
- Are discreet and comfortable
- Have unique features suited to specific losses
- Represent outstanding value for money
We are constantly reviewing new products as they are released. Whatever your needs and budget, we’ll be able to fit the best product for you.
Meet Our Team
Alastair Bacon
Senior Clinician
Our most senior clinician, Alastair Bacon, has a wealth of practical experience, having successfully fitted tens of thousands of hearing aids since 1984. Alastair loves the challenge of finding solutions for even the most difficult of cases.
Alastair was one of the founding members of the Australian College of Audiology.
Caroline Filo
Clinician
Caroline has over 20 years of experience, having first worked in the hearing healthcare profession when she was just 18. Caroline has successfully fitted thousands of people with hearing aids. Caroline enjoys making a positive difference in the lives of those she serves.
Caroline is a member of the Australian College of Audiology.
Aaron Magee
Clinician
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Alexandra Bacon
Clinician
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Wendy Sanders
Customer Care Manager
Wendy is our Client Care Manager. Wendy has worked in the hearing healthcare profession since 2005. Wendy relates well to our clients as she has benefited from the use of hearing aids for over 20 years. Wendy is a triathlete and prefers the small in ear style of hearing aid as she feels they are secure and accommodate her busy lifestyle.
Michelle Lalonde
Customer Relations Manager
Michelle liaises with our clients ensuring all their needs are met. Michelle assists in obtaining finance for our clients.
Michelle is a real advocate of hearing aids as she has worn hearing aids since 2004 and finds they make her job conversing on the phone so much easier. Michelle finds that the streaming of speech from her phone directly into her hearing aids has not only made her job so much easier but it has also eliminated the headaches she used to get by resting the phone between her ear and shoulder.